How to Return Your Handi Vor Piece

Return Window

We want you to feel completely satisfied with your purchase from Handi Vor. If for any reason you’re not happy, you have 30 days from the date of delivery to return your item. This aligns with the FTC’s guidelines for mail order merchandise, ensuring you have ample time to decide if your new piece fits just right in your home. Just know that we truly hope you love what you’ve chosen, and we’re here to support you through the process.

How to Initiate

Initiating a return is simple. Just reach out to us at [email protected] with your order number and a brief explanation of the reason for your return. Our friendly team will assist you in getting the process started, making sure you have all the necessary information for a smooth return. We understand that sometimes things don’t work out, and we want to make this as easy as possible for you.

What’s Returnable

So, what can you return? Generally, most items purchased from Handi Vor are eligible for return, provided they are in their original condition and packaging. This includes our beloved Rustic Oak Haven Coffee Table and the charming Montrose Canopy Bed Frame. However, we ask that you keep accessories and any additional items included with your original purchase intact. If you’re unsure about a specific item, just drop us a line.

What’s Final Sale

Some items are final sale, and we want to make sure you’re aware of these before you make a purchase. Custom orders, clearance items, or products marked as final sale at checkout cannot be returned. It’s important to read the descriptions carefully, as we want to prevent any surprises. If you have questions about a particular piece, I’m just an email away.

Refund Method & Timeline

Refunds will be processed back to your original payment method once we’ve received the returned item. Typically, this takes about 5-10 business days to show up in your account, depending on your bank’s processing times. If you paid via a gift card, the refund will be issued back to that card. We aim to make this process seamless so you can put your funds towards something you truly love!

Damaged or Wrong Items

In the unfortunate event that your item arrives damaged or you receive the wrong piece, we’re here to help. Please take a few photos of the damaged item and send them to [email protected] within 48 hours of delivery. We’ll work to resolve the issue right away, whether that means sending you a replacement or issuing a refund. Your satisfaction is our priority, and we want to make things right.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. When you’re ready to send your item back, please use a trackable shipping method. This way, you’ll know when it arrives back at our doorstep. We recommend keeping your shipping receipt until you receive confirmation that your return has been processed. It’s all about ensuring peace of mind.

Exchanges

If you’re considering an exchange rather than a return, we’d love to help! Simply initiate the return process for the item you don’t want, and once we receive it, you can place a new order for the piece you do want. We can hold your desired item for you until we process your return. It’s a great way to keep the vintage charm flowing in your home!